Terms
Terms & ConditionsKama Czechowska Studio – Online Shop
Last updated: 11/04/2025
1. General Information
These Terms & Conditions apply to all purchases made through the online shop operated by Kama Czechowska Studio, offering original artworks, art prints, graphics, and handmade crafts by Kama Czechowska.
By placing an order, the customer agrees to these Terms & Conditions.
2. Seller Information
Kama Czechowska Studio
25000 Besançon
The business address can be provided upon legitimate request from relevant authorities.
hello@ kamaczechowska.com
SIRET: 93157479200012
Please note: Kama Czechowska Studio is not a VAT payer.
3. Products
The shop offers original artworks, fine art prints (made to order), graphic designs, and handmade crafts.
Some products may be custom-made or personalized, and therefore not eligible for return (see section 8).
4. Prices and Payments
All prices are listed in EUR and do not include VAT, as the seller is not a VAT payer.
Payment methods accepted:
- Credit/debit cards
- PayPal (if available)
The total price, including shipping, will be displayed at checkout.
5. Shipping and Delivery
Products are shipped via courier services.
Some orders may be eligible for local pickup. Please contact the seller directly to discuss availability and arrange details.
Original artworks and crafts are shipped within the European Union.
Art prints may be shipped internationally, depending on the destination.
Shipping times vary by destination and product type. Customers will receive email updates when their order is dispatched.
6. Made-to-Order and Custom Items
Certain products (e.g. custom paintings or made-to-order prints) are created specifically for the customer.
These items may require longer processing times and are non-returnable (see section 8). This will be stated in the product description.
7. Right of Withdrawal (Returns)
Customers located in the EU have the right to withdraw from the purchase within 14 days of receiving the item, without giving any reason, unless:
- The item was made to order or personalized
- The item is a digital product (e.g. downloadable files) and the customer agreed to immediate delivery
To return an eligible item:
- Contact us by email before sending it back
- Items must be returned unused, in original condition and packaging
- Return shipping costs are covered by the customer
- Refunds will be issued after the returned item has been received and inspected.
8. Non-Returnable Items
The following products are excluded from the right of withdrawal:
- Custom-made or personalized items (e.g. commissioned artworks, made-to-order prints)
- Digital downloads (if delivery has begun)
- Gift cards (if offered)
9. Complaints and Damaged Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
We will offer a replacement, repair, or refund, depending on the case.
10. Privacy
Customer data is collected and processed only for the purpose of fulfilling orders, communication, and (if opted-in) marketing, in accordance with applicable data protection laws (e.g. GDPR).
For more details, see our [Privacy Policy].
11. Final Provisions
We reserve the right to update these Terms and Conditions at any time.
The version in force at the time of your purchase will apply to your order.